London: Tuesday 22nd May 2018, The Lansdowne Club, W1J 5JD

The Complaints Summit 2018 is the must attend complaints event for anyone engaged in managing, better understanding and reducing complaints in financial services.

This isn't your average “sit and listen” conference, but a hands-on and fast-paced format that will help to ensure that participants leave the event armed with practical tips to better manage complaints and further their knowledge.

To deliver a truly compelling event programme, leading firms will join us to help share examples of innovation and to facilitate discussion around hot topics. You’ll also hear from practitioners across a range of financial firms and leave with key takeaways to help deliver better performance.

Why should you attend?

In just five hours, you’ll participate in three discussion-led roundtables, hear from a keynote speaker as well as a range of other complaints professionals. This will provide an opportunity to discuss hot topics as well as new approaches to managing and understanding complaints.

Signing-up to the Complaints Summit 2018 therefore includes:

  • “The Main Event” A 5hr event in London
  • “The Takeaway” A specially curated complaints summit booklet

A range of financial firms attended the Complaints Summit 2017, including: Barclays, Nationwide Building Society, Starling Bank, Monzo, CivilisedBank, Policy Expert, TSYS, Financial Ombudsman, Coventry Building Society, Darlington Building Society, Vernon Building Society, GoCardless, CivilisedBank, MYJAR, RateSetter and Hitachi Capital.

Feedback from previous attendees:

“It was very well organised, the selection of attendees was excellent, and the roundtable talks facilitated some great discussions, and left me with plenty to consider.”
“Very enjoyable and importantly took away some new food for thought.”
“Enjoyed it very much. Met some great people and learnt quite a lot.”



Roundtable discussions




Who we are

Smart Money People is the UK’s leading review and insight platform for financial services. Collecting tens of thousands of freely volunteered reviews has helped us pick up a thing or two about the drivers of customer satisfaction (and dissatisfaction), and the root causes behind complaints. We will make some of our data exclusively available to attendees of the Complaints Summit 2018.

We also run high profile annual events like the British Bank Awards, which in 2017 featured in The Mirror, The Daily Mail, The Sunday Express and The Spectator.

Read more about Smart Money People here.